Every item is guaranteed authentic through our dual authentication process
Your Journey with VinVin: A Premium Pre-Loved Luxury Experience
Step 1
Find Your Perfect Piece
- Browse our carefully curated collection:
- Authentic luxury bags from prestigious brands
- Designer bag accessories
- Unique home decor featuring framed luxury scarves
- Connect with Crystal (live chat), our co-founder, for personalized recommendations
- View detailed photos and honest condition descriptions of each item
Step 2
Getting to Know Your Item
Have questions? We're here to help:
- Request additional photos of specific details
- Learn about the item's condition and history
- Get expert advice on styles and authenticity
- Discuss availability and pricing
Enjoy a 1-on-1 consultation with Crystal to ensure you're completely confident in your choice
Step 3
Making Your Purchase
Shop with confidence in two ways:
- Purchase directly through our secure website
- Work with Crystal and customer service team for a guided buying experience
Can't find exactly what you're looking for? Let us know - we can source similar items within 3 days
step 4
Behind the Scenes
Once you place your order, we begin our thorough authentication process:
- Your item undergoes Entrupy's AI authentication
- CCIC manual verification provides a second layer of certainty
- We prepare detailed documentation for your records
- This process typically takes 7 business days to ensure everything is perfect
step 5
Delivery to Your Door
Track your purchase every step of the way
For international orders:
- No hassle with customs - we handle 99% of clearances
- Typical delivery time: 1-2 weeks after authentication
- Full insurance coverage for peace of mind
Step 6
After Your Purchase
Your package arrives containing:
- Your authenticated luxury item with secure tags
- Two physical authentication certificates (CCIC and Entrupy)
- QR code for digital verification
Peace of mind with our return policy:
- 7 days to change your mind
- 48 hours to report any concerns
- Direct access to Crystal for any questions
Need assistance? Contact Crystal directly at crystal@vinvin.com.au
Why choose VinVin?
Complete transparency - we show you every detail before purchase
Personal service from our co-founder Crystal
Supporting sustainable luxury fashion
Hassle-free international shipping and customs clearance