Story Behind VinVin

 

Hey there, welcome to VinVin! We're so glad you're here. At the heart of what we do is our love for authentic, second-hand luxury pieces with unique stories. We’re Cloris, Brittany, and Crystal—three friends united by our passion for craftsmanship, quality, and finding treasures deserving a second life.

Our goal? To offer the best in pre-loved luxury bags and accessories with a focus on trust, authenticity, and real customer care. Let us tell you a bit about ourselves:


Co-founder, Digital Marketing, Operation Excellence

Cloris

I spent 10 years as a management consultant with top companies across Australia, including a memorable project with Chanel in Sydney. Walking into their world of timeless elegance left a lasting impression on me—it showed me that true luxury is not about exclusivity, but about trust, quality, and creating something meaningful.

I wanted to bring that level of authenticity and care to the second-hand luxury market. So, I co-founded VinVin to offer authentic, transparent, and personal pre-loved luxury. I also wanted to make shopping with us worry-free, which is why I helped develop our two-step authentication process and personalized customer service operation to verify every item we sell is genuine. You can shop with confidence knowing that each piece is thoroughly checked.

Expertise & Focus: With a strong background in strategy & management consulting, I bring a strategic, customer-first approach to our operations, ensuring authenticity and smooth processes from start to finish, so our customers always feel confident and cared for.

You don’t have to worry about buying fake or misrepresented products here. Our process is thorough—every bag is double-checked, so you can shop with confidence.

Let's connect: cloris@vinvin.com.au

Co-founder, Sourcing & Supply Chain

Brittany

Luxury has always been in my blood—growing up in a family that values craftsmanship, attention to detail, and beautiful design, I learned early on the care that goes into each piece. My family’s business taught me the importance of trust and the responsibility of only selling items that meet the highest standards. I bring that same passion to VinVin.

At VinVin, I curate pieces that are not just stylish, but authentic and full of life. We’ve partnered with leading authentication services, Entrupy and CCIC, and operate a strict two-step verification process, followed by a final inspection through Australian Customs for items shipped directly from overseas. Every item we source, whether from Australia, UK, Japan, or other APAC markets, goes through these steps. We’ll email you the authentication reports and QR codes of the certificates in advance before shipping, so you can be confident in what you're buying.

Expertise & Focus: I focus on sourcing high-quality, authentic luxury pieces, backed by our robust authentication process for full customer confidence.

Let's connect: brittany@vinvin.com.au

Co-founder, customer services & Experience

Crystal

When I think about luxury, I think about more than just the product—it’s about the experience. I once bought a Balenciaga bag in the USA and discovered a small zipper issue when I returned to Melbourne. Instead of making me return it, the team proactively worked with the Melbourne location to resolve the issue quickly and hassle-free. That’s the kind of service I believe in—luxury isn’t just about price; it’s how brands make you feel. They should make you feel valued and cared for, long after you make a purchase.

At VinVin, my goal is simple: to ensure your entire experience—whether browsing, buying, or seeking help—is smooth, hassle-free, and memorable. If there’s anything you need, I’m only a text message away.

Expertise & Key Focus: With my focus on customer care, I ensure that every step of your journey with us is smooth and memorable. My goal is to build long-term relationships based on trust and personalized service, ensuring you feel supported every step of the way.

Let’s connect: crystal@vinvin.com.au

Why Choose Us?

We know you’re probably wondering: why buy second-hand luxury bags online? And how can you be sure the items you’re getting are authentic? We get it—it’s a big deal. Buying luxury is a commitment, and we want to make sure you’re 100% comfortable with your decision.

Here's why you can trust us:

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Authenticity is Non-Negotiable

Every item we sell goes through a detailed, multi-layered authentication process. We don’t take shortcuts—each bag is double-checked by both our in-house experts and independent third-party services (like Entrupy and CCIC) to ensure it's genuine. We make sure every piece meets our high standards before it reaches you.

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We’re Transparent

We don’t want you to feel like you’re taking a risk when buying from us. We’ll never sell anything that isn’t 100% authentic. If you ever have doubts, we’re here to answer your questions. We’ll send you detailed authentication reports before shipping, so you know exactly what you're getting.

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Quality that Lasts

Pre-loved doesn’t mean low-quality. Every piece is inspected for wear and tear to ensure it’s in excellent condition. We want you to feel proud of your new (well, new-to-you!) piece, and we’ll always highlight any imperfections honestly, so there are no surprises. We’ll also have a 1-1 conversation with you and show you every detail of the selected bags to ensure you’re happy with it before shipping.

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Sustainability Matters

Luxury isn’t just about the product—it’s about its impact on the world. By buying second-hand, you’re supporting sustainability. We’re all about reducing waste, promoting circular fashion, and making mindful choices. Luxury can be accessible to everyone, and we want to make that happen.

We’re Here for You

If there’s one thing we want you to know about us, it’s that we care. Every piece we sell is selected with care, authenticated with precision, and delivered to give you a truly special experience.

We’re not just selling luxury items—we’re building a community based on trust, transparency, and a shared love for beautiful things.

Feel free to reach out to any one of us if you have any questions, want more details on any of our pieces, or just want to chat about your favorite luxury brands! We're always happy to help.