FAQ


1. What is L'Atelier 16?

L'Atelier 16 is an Australian boutique specializing in authentic pre-loved luxury handbags and designer goods. With a sourcing team based in China—a dynamic hub for luxury goods—we have access to a vast range of high-quality, second-hand designer bags and accessories. This allows us to bring you more options, exceptional value, and rare finds that are often unavailable elsewhere.

2. How do you ensure the authenticity of your handbags?

We employ a rigorous 3-step authentication process to guarantee authenticity:
  • Entrupy Verification: Leveraging advanced AI technology to verify each piece.
  • CCIC Certification: Certification from the China Certification & Inspection Group, a globally trusted authority in luxury standards.
  • Australian Customs Compliance: All items meet Australian import regulations and are inspected for authenticity.

Each purchase comes with a detailed authentication report for your peace of mind.

3. What brands and products do you offer?

Our curated collection features pre-loved luxury handbags from iconic brands such as Chanel, Louis Vuitton, Gucci, Hermès, and more. In addition to bags, we offer:

  • Bag Accessories: Functional and stylish pieces to elevate your collection.
  • Luxury Décor: Scarves from brands like Hermès, beautifully framed as unique paintings for home décor.

We cater to a variety of budgets and tastes, from entry-level accessories to statement pieces for seasoned collectors.

4. How do I purchase a handbag?

You can browse and purchase directly through our website. Each listing includes detailed descriptions and high-quality images to help you make an informed decision.

5. What payment methods do you accept?

We accept major credit cards, PayPal, and Afterpay for flexible payments. All transactions are securely processed.

6. Do you offer international shipping?

Currently, we ship within Australia. However, we plan to expand our shipping options internationally soon—stay tuned!

7. What is your return policy?

We offer a fair and transparent return policy:

  • Change-of-Mind Returns: Accepted within 7 days of receipt, provided the item is returned unused and with all original tags and packaging intact. Refunds can be issued as:
    • Store Credit (Reduced Fee): $20 AUD processing fee.
    • Refund to Original Payment Method: $50 AUD processing fee.
  • Damaged or Faulty Items: Notify us within 48 hours for eligible repair, replacement, or refund.

Final sale items, discounted items (40% or more), and "As Is" items are not eligible for return.

8. How do you price your handbags?

Our prices reflect the condition, rarity, and market demand of each item. We aim to offer competitive pricing for authentic pre-loved luxury handbags, ensuring value for both new buyers and seasoned collectors.

9. Can I sell my designer handbag through L'Atelier 16?

At this time, we are not accepting consignment items as we focus on building our curated collection. However, we plan to explore consignment options in the future.

10. How do you ensure the quality of pre-loved handbags?

Every item is carefully inspected to assess its condition and craftsmanship. Only pieces that meet our high standards for quality and authenticity are added to our collection.

11. Do you offer any warranties or guarantees?

We guarantee the authenticity of every item we sell. If you have concerns about the authenticity of your purchase, please contact us immediately for resolution.

12. How can I contact customer service?

Our customer service team is here to assist you with any questions or concerns. Contact us at: